5 Reasons why you should hire your remote team in South Africa

We service clients from all over the world and place talent talent from all over Africa, but our client love working with talent from South Africa. Here are some of the reasons why:

1. Outsourced staff from South Africa communicate very well!

 A large benefit of hiring South Africans is that many speak native-level English and are fluent English speakers. The ubiquity of English makes international outsourcing an easy task. A South African workforce already tends to work for other English-speaking markets including the United Kingdom, United States, Canada, Australia, New Zealand and Ireland. Companies from these countries are key drivers for the local economy since they tend to hire the largest percentage of outsourcing staff.

There’s a very small cultural barrier in the style of communication between South Africa and many English speaking countries in the world.  Whether it comes to building rapport with coworkers or delivering excellent results in customer service, remote outsourced staff from South Africa ace communication on all levels. 

To list a few examples, we’ve seen our employees from South Africa excel at the following:

1. Knowing how people want to be spoken to in high stakes issues
2. Relating to their coworkers and easily building rapport
3. Forming a connection with the people they’re working with 
4. Delivering great products and communicating issues in a timely manner

2. Cultural Compatibility

While South Africa is highly influenced by the Dutch and their language, many other languages, including English, are spoken in the country as well. In comparison to other outsourcing destinations, such as India or the Philippines, South African staff don’t have many cultural differences with the western world. Conversing in English is not foreign to people from South Africa at all as they are mostly brought up in an English speaking environment.

English is the main mode of communication for business and everyday life. People there also have a lot of experience with working online, interacting with different cultures, and thus adapting to any environment they are in. You will be delighted working with South Africans as you won’t have constant misunderstandings and misinterpretations due to a lack of cultural compatibility with English colloquialisms. South Africans also tend to be quite good at understanding American and British speech and the nuances of those cultural norms. This all helps to flawlessly match outsourced South African staff and your company’s culture.  

3. High-quality staff

Due to the high unemployment rates and overall lack of opportunities, the South African labor force is well educated and motivated to work. The country produces 200,000 university graduates every year, but so many of them are left jobless and with their futures in question. For that reason, South African talent are thankful to find financial refuge in the foreign companies that hire them. South Africans also make great staff as many of them are entrepreneurial-minded individuals whose problem solving abilities are wasted in a country where there’s not enough jobs. This makes them a great match for businesses looking for young, resourceful and hard-working people. 

The remote outsourced staff from South Africa that we’ve hired have consistently been dependable and respectful. They are not ones to have a habit of cancelling at the last minute or being a no show for an important meeting or event. 

4. Competitive costs of hiring

Not only is there a lack of jobs and fulfilling work environments in South Africa, but the average salary is much lower compared to the US or Canada. Despite that, people from South Africa have the quality of work, cultural compatibility and language proficiency that’s on the same level as economically prosperous English speaking countries. This shows you that hiring from South Africa allows for having excellent staff for a fraction of the usual cost. And since it is remote work, there are no expenses for office space. 

Most importantly, the staff in South Africa are paid more than the average salary that they would receive from a local job, which contributes to increasing their well-being and providing for their family. 

5. Time Zones

Lastly, an additional perk of South Africa is its time zone, which is especially beneficial to European markets. The local time is two hours ahead of GMT and just one hour ahead of Paris. 

Therefore, if your business or your clients are located in Europe, outsourcing to South Africa is 100% the best choice. For North American companies, calls can be scheduled in the late afternoon, while Australia will have an early morning slot. 

Hiring ‘round-the-clock support in South Africa makes sense to all parts of the world and is on the rise among businesses from Australia and the US. They especially benefit from utilizing South African employees to continue services during a company’s night time hours. 

ATT has a service centre located in Johannesburg that can help you source your remote team. Our dedicated account managers and client service teams are ready and available to get on a call with you, study your culture and suggest the best fit for your team! Contact us today!