Hino the champions in Middle East and Africa

Hino was awarded first places in both the parts and service categories for the Middle East and Africa region. “The main objective of this long-running programme is to recognise top-performing distributors with standards at the same level as if they were operating in the Japanese domestic market. Each year the recognition programme goes through a Kaizen (continuous improvement) process to ensure the content remains relevant and beneficial in terms of improving the dealer and customer experience with the Hino brand.” “Hino’s various Distributor of the Year programmes are driven by the Hino Total Support strategy, which targets 100% uptime and a reduction in the cost of operation and cost of ownership. The two cogs are Fix-It -Right-First-Time and supplying the right parts when required,” said Hino. “Top achievers in these programmes, which back up Hino Total Support globally, are rewarded internationally by Hino Japan. This year Hino SA was rewarded with gold status for both parts and service in its region, while our customers have rated Hino South Africa as number one in the latest Data Track Competitive Customer Experience study conducted quarterly by Scott Byers in South Africa,” explained Pieter Klerck, the general manager of Toyota South Africa. Source: Motorpress